RETURNS

AUDREY, the label's top priority is to make the customer experience as seamless and enjoyable as possible, and we stand by the quality of our line of products. If your AUDREY, the label purchase requires a return, we offer easy returns or exchanges within 30 days of purchase delivery. Item(s) will not be accepted outside of this return period for refund or exchange.

To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be in the original packaging.

For full-price merchandise shipped within the USA, we offer a pre-paid shipping return label. International return shipping associated fees are responsibility of the customer. 

All sale items, site-wide promotions (including Black Friday, Cyber Monday & Christmas Holiday Sale) are not eligible for return.

To make the process easy, we have put together a short, easy-to-follow video to help process your return. Click Here 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at audrey@audreythelabel.com and send your item to: 1810 E Sahara Ave Ste 212 #1658, Las Vegas, NV, 89104, United States. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

1810 E Sahara Ave
Ste 212 #1658,
Las Vegas, NV, 89104,
United States.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.